Frequently Asked Questions

Here you will find Frequently Asked Questions and answers to them.

You bet! Just give us a call at 602-385-7888

Give us a call and we would be happy to discuss a possible purchase of your current system, to replace it with our hosted solution.

With our hosted solution we provide enterprise class systems, which means you can count on a quality connection, unlike many other VOIP providers in the market today, that provide very poor sound quality.

Special features are too numerous to list, but we bring enterprise class features to our solution that only large companies can afford today. With our solution, you get the features the big companies pay for included in your low monthly subscription fee.

Hosted service is really no different than a typical hardware based system, and operates the same way. The key difference is the equipment is stored, and managed in a secure reliable location, with power backups in case of power failure.

No special equipment is needed, however; we do require your company's wiring infrastructure be CAT 5 or above, not sure just give us a call and we will schedule and evaluation.

Existing phone lines can be retained for devices like fax machines or security systems.

Existing phone numbers can be retained and reused with hosted solutions.

Typical installation can be accomplished within a week, and can be run in parallel with current installed systems providing very little downtime during the cut over.

Internet connection speeds/bandwidth needed would be based on the number of subscribers at any given location.

Most enterprise class networking equipment has the ability to provide VOIP service and can be reused.

Faxing comes in many forms. With the basic phone and voice mail service we can offer incoming faxes to each of the subscribers.

For more advanced faxing needs with have a plan that allows unified messaging, that provides incoming and outgoing faxes right from the subscriber's desktop or via a web interface.

With any IP based solution when the connection is lost the phones will not continue to work, however; with our industry experience we can design and provide an survivable solution to ensure connection and no loss of phone service.

We can provide whatever level the customer requires, from full system management to zero hands on, and we handle it all.

Simply drop us an email, or call us and we will do the rest! When you subscribe to our service you will not be locked into a specific amount of users, so if your company grows, we will add subscribers, or if your company needs to downsize we will handle that as well, with no financial penalties associated.

Our hosted solution is housed in a secure, air conditioned/heated facility and is monitored 24 x 7 .

Call center software can be very costly to purchase ,configure, and maintain. With a subscription to the call center package, install, configuration, and maintenance is covered.

Zero! The maintenance and repair costs are factored into the monthly subscription fee and are covered by the monthly subscription. What could be easier?

The answer is "it depends" many IP based phone systems in place today are based on an open standard protocol, if that is true then the handsets can be reused. Each case if different, so if you would like us to evaluate your current system please call us at 602-385-7888

By utilizing a system that is shared by others, and leveraging energy use for one system as opposed to many , the customers are reducing the carbon footprint, therefore becoming more "Green".

Employees that would be dedicated to the management and maintenance of the system can be deployed to other tasks that are in line with operating the business, allowing the company to focus more on revenue generating activities.

Yes, compared to the cost of a hardware based system that needs dedicated employees to manage the system, along with updates to the software each year, hosted solutions include those costs in the monthly subscription fee structure, and no additional funds are required to cover these costs.

Many hardware based solutions are very expensive, requiring a large capital outlay, or a lease that adds expense to the bottom line of the company purchasing them.

While a traditional hardware based system has many benefits, a hosted solution offers many benefits as well.

Hosted systems offer the customer the ability to "offload" tasks that would normally be handled by an administrative person, many times this is a skilled employee and often the skill set is very specialized making it difficult to find qualified personnel.

Many businesses simply do not have the time or resources to manage an on site hardware based system, with a hosted solution the business owner/manager can focus on important tasks relevant to running their business.

With a hardware based system, a specific area within the business needs to be dedicated to the storage of the equipment, many times this is not properly air conditioned or has backup power installed. Hosting provides a secure, air conditioned/heated environment for the equipment.

Just about, you can store Word Documents, Images, you name it! We do reserve the right to monitor file types, for inappropriate content. Be sure to read the storage agreement thoroughly.